7 Malcolm Baldrige – Essay Example
7 Malcolm Baldrige Summary of 7 Malcolm Baldrige categories Following is the summary of the related categories, as the same are requirement criteria for performance excellence.
While senior leaders’ personal actions, within an organization, should reflect their commitment to organization’s values; the leadership system should be able to exhibit the vision of leadership values to all the stakeholders. Senior leaders should be responsible for promoting organizational environment which would result is ethical behavior. In addition, senior leaders need participating in activities aimed at development of future leaders. Communications, being important, senior leaders need encouraging frank two-way communication with entire workforce, while taking active role in reward and recognition programs, with an aim to accomplish organization’s vision and values.
The strategic development process should identify key steps and participants involved in the process, while investigating potential blind spots. In addition, it should identify the short and long term planning time horizons and the methods used to address these horizons. The process should also examine the organization’s data on SWOT analysis, while, keeping in view the changes in technology, customer preferences, competition and regulatory environment. The process would also include setting strategic objectives and identifying the tools for accomplishing same.
Customer-focused culture of an organization should relate to the product offering and services that supports customers’ use of the concerned products. Accordingly, the customer-focus programs would include formulating strategies to attract new customers, while providing opportunities for expanding existing relationships. This should involve identification of key mechanisms for determining customers’ requirements, in the changing environments.
Measurement, Analysis, and Knowledge Management
This should include performance measurement, while reviewing the organization’s performance and formulate an assessment regarding the success, progress, competitive performance, in relation to company’s strategic objective and action plans. The performance reviews should aim at finding the opportunities for innovation, while setting the priorities for continuous improvement.
While work-force focus programs should aim at identifying different strategies that can result in workforce satisfaction, varied methods should be employed for engaging different work-force groups. As open communication should be the main factor to develop worker satisfaction, the aim should be for reaching the organizational objectives and values.
This would include designing and implementing work-process strategies and identifying key requirements for the same. The day-to-day work processes should be such that they meet the designed key process requirements. This needs identifying key performance indicators and work-process measures, which can result in overall improvement in such processes, while keeping the costs under control.
Finally, the results category would examine the performance of organization, with a view on improvement of key functions, which relate to work-process outcomes, product outcomes, customer-focused outcomes, leadership outcomes, and performance levels at every stage. The results must relate these performance levels to those of the competitors, who are in the same industry segment.( 2009-2010 Criteria for Performance Excellence)
2009-2010 Criteria for Performance Excellence, the Baldrige National Quality
Program at the National Institute of Standards and Technology inGaithersburg,MD.,retrieved on 2nd Oct 2010 from : http://www.academia-research.com/files/instr/463897_malcolm_baldring.pdf